Tower Insurance wants to rationalise the number of motor repairers it works with across the country and is issuing a request for proposal (RFP) for suppliers in Auckland, Hamilton, Tauranga, Wellington, Christchurch and Dunedin.
It will commence an RFP for the rest of New Zealand by the end of 2022. Tower currently works with around 80 repairers across the six regions.
Tower last undertook an RFP for its motor repairer relationships in 2016. It will be live on Tenderlink on Monday, 20 June, by 3pm, and will close 12pm, Monday 18 July.
As part of this remodel, Tower says it wants to focus on stronger partnerships with a scalable group of suppliers and to evolve to a model that prioritises strong partnerships, innovation and streamlined experiences for customers.
“Going to market allows us to work closely with new suppliers, so we can build strong relationships and send a higher volume of work their way. This gives our partners a commitment they can rely on for investing in staff, tools and the facilities required for repairing modern and future technology in vehicles,” Tower chief claims officer Steve Wilson says.
“When we partner with a motor repairer, we’re essentially welcoming them into the Tower family and want to ensure they feel this partnership is much more than just transactional. Our motor repairers are ultimately the face of Tower from a customer perspective, so we know how important it is to invest in these relationships and get them right.
“We want to engage with motor repairers who are investing in the sustainability and scalability of their own business, looking to innovate, and are keen to grow alongside us.
“New Zealand is currently experiencing some challenging economic and environmental factors, particularly in the motor repair industry, and our ambition is for these partnerships to be a win-win for all,” Wilson says.
